This past fall I sat with a property manager and discussed the upcoming season for snow.
We talked about:
- Communication – She should never wonder if we were going to show or what we were going to do.
- Service – She should expect that services were completed on time.
- Correct – She should expect that the plan we were discussing in August should be completed each and every storm.
- Solutions – She should not have the headache she did the year before.
As she signed she said “You made a LOT of promises. I hope you can deliver on ½ of them.”
In April as we were doing the final walk of her property, I asked if she felt we kept the promises we made. Her response was, “You know you really did. I was very skeptical about you, but you really did exceed my expectations, and kept your commitment.”
Would you say that about your landscape and snow vendor?
If you have time to meet or can direct me to the person in your organization who manages these services, you or they can message me here, email me at Michael@hanthofarms.com or call/text at 612-272-8245.